Tracey is asking constituents to follow the below guidelines from the Office of Fair Trading on buying safe Mobility Aids.
Office of Fair Trading (OFT) – update on mobility aids
Since our 2011 market study, which found that unfair sales practices targeting elderly and vulnerable consumers were taking place through doorstep sales, the OFT has:
· found that a mobility scooter manufacturer and seven of its online retailers breached competition law.
· issued a Statement of Objections alleging that a further manufacturer of mobility scooters, and some of its retailers, have infringed competition law.
· worked closely with another mobility aids company to improve its customer care.
· worked with Trading Standards partners around the country by co-ordinating and sharing expertise, and tackling specific cases together to prevent unfair and misleading sales practices.
· revoked the consumer credit licenses of certain mobility aids traders involved in high pressure sales.
· reminded consumers about how to tackle unfair sales practices on the doorstep.
Top Tips for consumers
· seek better value by shopping around
· research what product is better for your needs
· check prices online – prices should be shown on retailers’ websites. We found that the same product can vary by up to £1000.
· don’t feel compelled to buy a product from a doorstep seller if it isn’t right for you, or if you would prefer to take time to think about it and compare it with other products