Tracey Crouch – Southeastern: Performance vs Cost

I have received numerous complaints from constituents regarding the high costs of travel and what is an unacceptable standard of service from Southeastern Rail. As a result of this I wrote to Southeastern Rail regarding their recent performances and fair increases. In the letter I spoke of the feelings of constituents who had contacted her, referring to how, many of them, “feel aggrieved at the added cost to their travel, they are equally concerned at the level of service they can expect in return and as such, have raised with me a number of particular issues.”  The details of these are clearly outlined in her letter, which can be accessed by the link below. 

Southeastern have recently replied to my letter, a copy of the response can be accessed on link below. I must say that “I’m not satisfied with this response – it doesn’t address the long term poor performance of Southeastern and the service that passengers from my constituency expect to receive in return for their higher than average fares.  A meeting with the Chief Executive of Southeastern and all Kent MPs is being arranged and I will certainly make sure that I raise the levels of dissatisfaction with Mr Horton personally”.

This exchange was sent before the snow chaos and Southeastern will no doubt have a whole new set of questions to answer after the recent disruption due to the snow.

Letter to Southeastern, 24 Nov 2010

Reply by Southeastern, 30th Nov 2010